Frequently Asked Questions
Frequently Asked Questions | Appliance Repair Pros Peabody
When a major household appliance breaks down, it raises dozens of questions. You wonder about the cause of the failure, the time required to fix it, and whether the appliance is worth saving. At Appliance Repair Pros, we believe that informed homeowners make the best decisions. We have compiled this extensive Frequently Asked Questions resource to address the most common concerns we hear from residents of Peabody, Massachusetts. Whether you are dealing with a refrigerator that won’t cool or a washing machine that won’t drain, we hope these answers provide clarity and demonstrate our commitment to transparency and expertise.
This guide covers general service questions, specific troubleshooting for kitchen and laundry appliances, and detailed insights into the major brands we service, including Whirlpool, GE, Samsung, LG, and many others.
General Service Questions
How quickly can you come to my home in Peabody?
We understand that appliance failures are disruptive. A broken refrigerator or a leaking washer often requires immediate attention. We strive to offer prompt service appointments to the Peabody community. Depending on the time of day you contact us and our current volume of service calls, we can often arrange for same-day or next-day visits. Our goal is to minimize the downtime of your household routine.
Do you service my specific neighborhood in Peabody?
Yes, we are a locally focused business dedicated to serving Peabody and the immediate surrounding areas. We cover all neighborhoods within the 01960 and 01961 zip codes. From the busy commercial districts to the quiet residential streets near Brooksby Farm, our technicians are your local neighbors and can navigate the area efficiently.
Is it worth repairing an appliance that is over 10 years old?
This is one of the most common questions we receive. The answer depends on three factors: the physical condition of the unit, the cost of the repair, and the quality of the original manufacturing. For many premium brands like Miele, Bosch, or older “direct-drive” Kenmore and Whirlpool units, a repair is almost always the right choice because these machines were built to last 20 years or more. However, for entry-level units with major failures (like a transmission or compressor), replacement might be wiser. We provide an honest assessment of your specific machine’s health to help you make a financially sound decision.
Do you use original manufacturer parts?
Yes, we prioritize the use of Original Equipment Manufacturer (OEM) parts whenever they are available. These components are designed specifically for your make and model, ensuring a perfect fit and reliable performance. Using the correct parts is critical for maintaining the energy efficiency and safety specifications of your appliance.
Kitchen Appliance FAQs
Refrigerator & Freezer Questions
Why is my refrigerator running but not cooling?
If you can hear the motor (compressor) running but the temperature inside is rising, the issue is often dirty condenser coils. These coils release heat; if they are covered in dust, the system overheats and loses efficiency. Another common cause is a failure in the evaporator fan motor, which circulates cold air from the freezer to the fridge. In more serious cases, it could indicate a sealed system issue, such as a low refrigerant level or a weak compressor.
Why is water pooling under my refrigerator crisper drawers?
This is a classic sign of a clogged defrost drain. All automatic defrost refrigerators melt ice off the coils every few hours. This water is supposed to travel down a tube to a pan under the fridge where it evaporates. If that tube freezes or gets blocked with food debris, the water overflows inside the compartment. We can clear the blockage and install heater probes to prevent it from freezing again.
Why is my ice maker not making ice?
For an ice maker to cycle, the freezer temperature must be near 0 degrees Fahrenheit. If your freezer is hovering around 15 or 20 degrees, it is too warm for ice production. If the temperature is correct, the issue is likely a bad water inlet valve, a jammed ejector arm, or a failed ice maker module. On Samsung French door models, the ice compartment often freezes over due to air leaks, jamming the auger.
My refrigerator is making a loud buzzing noise. What is it?
A loud buzzing sound that happens periodically often comes from the ice maker trying to fill with water when the supply is turned off. If the water is on, the buzzing could be a failing compressor start relay or a vibrating fan motor blade hitting frost buildup. Identifying the location of the sound (inside vs. behind the fridge) helps us pinpoint the failing component.
Dishwasher Questions
Why is my dishwasher not cleaning dishes properly?
Poor cleaning is usually a result of poor water circulation. First, check the filter at the bottom of the tub; if it is clogged with food, the pump cannot move enough water. Second, inspect the spray arms. The small holes can get blocked with hard water deposits or seeds. If these are clean, the circulation pump motor itself may be failing, or the diverter valve (which directs water to the top rack) may be broken.
Why is there water left in the bottom of my dishwasher?
A small amount of water in the sump is normal, but standing water covering the filter indicates a draining failure. This is frequently caused by a blockage in the drain hose or the air gap (the small cylinder next to your faucet). It can also be caused by a failed drain pump or a piece of glass jamming the pump impeller. On Bosch units, an E24 code specifically points to this issue.
Why are my dishes still wet after the cycle?
Modern dishwashers, especially European brands like Bosch and Miele, use condensation drying instead of a heating element. This relies on hot water and rinse aid. If you are not using rinse aid, the water will not sheet off the dishes, leaving them wet. If you have a standard American dishwasher with a heating element, the element itself may be burnt out, or the high-limit thermostat may have tripped.
My dishwasher leaks from the front door. Why?
Leaks from the door area are often caused by a worn or torn door gasket. However, they can also be caused by using the wrong detergent. Standard dish soap creates massive amounts of suds that will push water out of the door seal. Using too much detergent or a Rinse Aid dispenser that leaks can also cause this. We check the seal alignment and the door hinges for damage.
Stove, Range & Oven Questions
Why is my gas stove burner clicking but not lighting?
The clicking sound is the spark electrode generating a spark. If it clicks but no flame appears, it means gas is not reaching the ignition point or the spark is jumping to the wrong spot. This is often caused by wet or dirty burners after a spill or cleaning. The burner cap must be sitting perfectly flat. If the clicking continues even when the burner is off, it indicates a shorted ignition switch caused by moisture intrusion.
Why is my electric oven taking so long to preheat?
An electric oven typically uses both the bottom (bake) element and the top (broil) element to reach the target temperature quickly. If the hidden bake element under the floor is burnt out, the oven will try to heat using only the broil element, which takes much longer and results in uneven cooking. We can test the resistance of the elements to see which one has failed.
Why is my oven temperature not accurate?
If your oven runs too hot or too cool, the temperature sensor probe inside the cavity may have drifted out of calibration. Over time, the electrical resistance of the sensor changes. Alternatively, the oven control board may be reading the sensor incorrectly. We can recalibrate the offset on the control board or replace the sensor to restore accuracy.
The door on my oven is locked and won’t open. What do I do?
This usually happens after a self-cleaning cycle. The high heat engages a safety lock. If the cycle is interrupted or if the lock motor fails, the door remains stuck. Do not force it open, as you will break the glass or the latch. We can manually release the latch mechanism and troubleshoot the lock motor or thermal fuse that caused the failure.
Laundry Appliance FAQs
Washing Machine Questions
Why is my washing machine shaking violently?
Violent vibration usually indicates a problem with the suspension system. In top-loading washers (like Samsung or Maytag Bravos), the four suspension rods that hold the tub can lose their tension, causing the tub to bang against the cabinet. In front-loading washers, the shock absorbers or the rear drum bearing may be worn out. It is critical to fix this promptly to prevent damage to the frame or the floor.
Why does my washer smell like mildew?
This is a common complaint with front-loading washers. Because they seal tightly, moisture stays inside, promoting mold growth on the rubber door boot seal. To prevent this, leave the door slightly ajar between loads. If the smell is strong, the boot seal likely has mold growing behind it and needs to be replaced. We also recommend running a monthly clean cycle with a specialized washer cleaner.
Why is my washer not draining?
If your washer is full of water and the cycle stops, the drain pump is the likely culprit. Small items like socks (in top loaders) or coins (in front loaders) can get into the pump and jam the impeller. Alternatively, the pump motor may have burned out. On Whirlpool and Kenmore direct-drive models, a broken lid switch can also prevent the machine from entering the drain/spin cycle.
Why is my washer filling with water slowly?
Slow filling is usually caused by clogged screens in the water inlet valve. Sediment from your home’s pipes can build up on these mesh screens. While it is possible to clean them, it is often safer to replace the valve assembly to prevent leaks. It can also be caused by a flood-safe hose that has tripped its internal safety valve; try disconnecting and reconnecting the hose.
Dryer Questions
Why is my dryer running but not heating?
This is the most frequent dryer issue we encounter. In electric dryers, the heating element coil often breaks over time. In gas dryers, the igniter may be weak or the solenoid coils on the gas valve may be failing. Another common cause is a blown thermal fuse, which cuts power to the heater if the dryer gets too hot (usually due to a clogged vent).
Why does my dryer take multiple cycles to dry clothes?
If the dryer is heating but the clothes take forever to dry, the issue is almost always airflow. The moist air must be vented outside. If your vent duct is clogged with lint, crushed behind the dryer, or too long, the moisture stays in the drum. We can clean the internal blower wheel and advise on your venting setup. This is a significant safety issue as well as a performance one.
Why is my dryer squeaking or thumping?
Dryers use a system of support rollers and idler pulleys to rotate the heavy drum. Over time, the rubber on the rollers can wear out or develop flat spots, causing a thumping sound. The idler pulley bearing can dry out, causing a high-pitched squeal. We typically replace the entire maintenance kit (rollers, belt, and pulley) to restore the dryer to quiet operation.
My dryer won’t start at all. What is wrong?
If the dryer is completely dead, check the door switch first. If the switch doesn’t click or is broken, the dryer thinks the door is open and won’t start. It could also be a broken start switch or a blown thermal fuse (on some models, the fuse cuts power to the motor, not just the heater). We use a multimeter to trace the electrical path and find the open circuit.
Brand-Specific FAQs
Do you service Kenmore appliances?
Yes, absolutely. Kenmore appliances are manufactured by other major brands like Whirlpool, LG, and Frigidaire. We know how to decode the model number prefix (e.g., 110 for Whirlpool, 795 for LG) to identify the original manufacturer and source the correct parts for your specific unit.
Do you repair Samsung ice makers that freeze up?
Yes, this is a very common issue with Samsung French door refrigerators. The “ice room” in the fridge section leaks air, causing the ice maker to freeze into a solid block. We perform a comprehensive repair that involves sealing the compartment, replacing the ice maker and auger assembly, and updating the software to prevent the issue from returning.
Can you fix the LE code on my LG washer?
Yes. The LE code on LG washers usually stands for “Locked Motor,” but it is most frequently caused by a failing Hall Sensor (Rotor Position Sensor). This sensor tells the computer the position of the motor. We can test this sensor and the wiring harness to resolve the error and get your washer spinning again.
My Bosch dishwasher has an E15 error. What does that mean?
The E15 error on a Bosch dishwasher indicates that the AquaStop safety system has been triggered. Water has leaked into the base pan of the machine, floating a safety switch. This turns on the drain pump continuously. We must locate the source of the leak (often the sump seal or water valve) and remove the water to reset the machine.
Do you work on Miele appliances?
Yes, we are experienced with high-end European brands like Miele. We understand their proprietary systems, such as the Waterproof System (WPS) and TwinDos. We carry the necessary tools to service these complex machines without damaging their finish or components.
Why is my Whirlpool washer sensing but not starting?
On Whirlpool VMW (Vertical Modular Washers), the machine must verify that the lid is locked and shift the transmission before starting. If the lid lock assembly is broken or the shift actuator fails, the machine gets stuck in the “Sensing” phase. We can use the diagnostic mode to read the fault codes and identify which component is preventing the cycle from starting.
My GE oven says F2 or F3. What does that mean?
These are common error codes for GE ovens. F2 typically means the oven temperature is too high (Runaway Temperature), possibly due to a stuck relay. F3 usually indicates an open or shorted oven sensor circuit. We can test the sensor probe and the control board to determine which part needs replacement.
Why is my Frigidaire dishwasher showing i20?
The i20 code on Frigidaire dishwashers indicates a draining issue. It means the pressure sensor detects water in the tub after the drain cycle should have finished. This is often a clogged filter or a bad drain pump. We can clear the blockage or replace the pump to clear the error.
Do you service KitchenAid built-in refrigerators?
Yes, we service the full line of KitchenAid appliances, including their built-in side-by-side and bottom-freezer refrigerators. We are familiar with the unique location of the compressors and control boards in these integrated units.
Can you fix Maytag Bravos washers?
Yes, Maytag Bravos washers are known for their deep cleaning but can suffer from bearing noise and lid lock failures. We have the tools to replace the tub bearings and the expertise to troubleshoot the electronic control systems found in these heavy-duty machines.
Do you repair Sub-Zero or Viking appliances?
Yes, we offer specialized repair services for luxury brands like Sub-Zero, Viking, Thermador, and Wolf. These appliances require a higher level of technical skill and access to specific parts. Our technicians are trained to handle the dual-compressor systems and commercial-style burners found in these high-end units.
Scheduling and Logistics
What information do you need when I call?
To help us serve you better, please have the brand of your appliance and a description of the problem ready. If you can locate the model number sticker (usually inside the door or on the side of the panel), that is incredibly helpful. It allows us to research your specific unit and check parts availability before we even arrive.
Do you call before you arrive?
Yes, we respect your time. Your technician will give you a courtesy call when they are on their way to your home in Peabody. This prevents you from having to wait by the window during your scheduled service window.
How do I pay for the service?
We accept major credit cards, checks, and cash. Payment is due upon completion of the service.
If you have a question that was not answered here, or if you are ready to schedule your repair, please do not hesitate to reach out to us. At Appliance Repair Pros, we are dedicated to providing the answers and the solutions you need.
Contact us today for assistance.
